business performance

Product Development and Safety

GRI 416-2

All operations are concentrated in a single business niche – high-end real estate. The process has five steps:

1 Prospecting

Through the Development area, we prospect the best land, considering the location, potential for appreciation, public transport, infrastructure, and the neighborhoods in which we have a good sales history.

2 Feasibility

Once the land is identified, the Costs area analyzes the purchase conditions and the feasibility of the acquisition. Then, studies are carried out, such as topographical survey, sounding, analysis of quotas, mass study, among others.

3 Planning

The third stage is the planning of the work. A detailed study is carried out from the design of the project. In this phase, several areas of the Company operate in an integrated manner.

4 Launch

It is up to the Launch Committee (COLAN), composed of members of the executive board, to approve or not the viability of the launch.

5 Sales

After project approval, promotion and sales strategies are designed, processes ranging from setting up the stand to defining the conditions for selling the units.

Before handing over the keys, all units are thoroughly inspected. Finally, a General Installation Meeting is held and the condominium is created. We had no cases linked to health problems since our product is durable and meets all legal and regulatory requirements.

Technical Support Activities

The tool, implemented in 2019, has a metric linked to the reduction of pathological problems/calls in Technical Assistance (AST), based on a review of methods and procedures. The intention is, in the future, to eliminate AST calls, which justifies the denomination "Problema Zero".

It is an annual interdisciplinary project, formed by study groups, in which our entire technical staff participates. At the events, the groups bring new proposals in the construction area, for approval and validation by the Problema Zero committee, with the management and officers.

To monitor the evolution of Problem Zero, we created the TDI (Technical Performance Index), which tracks improvements on a quarterly basis. Up to 2022, improvements were also studied in aluminum and iron frames, subfloor, green roof, coating, and heating of swimming pools, raised flooring and landscaping. Since its inception, the program has accumulated a 35% improvement in construction quality.

Improvement implemented in 2021, this is a cell in charge of monitoring all works during their execution, to ensure that the improvements developed in the Problema Zero program are carried out correctly and follow the guidelines of technical procedures, in line with our quality standards.

The strategy is to allow any deviations to be dealt with during the construction phase. The visits guarantee adherence to the best practices and standards established by Even. More than ninety items are checked periodically on works being carried out, including electrical, plumbing, fences, waterproofing, masonry, aluminum frames and acoustics. It is up to the Technical Support Engineer to carry out periodic visits to:

Prevent possible failures that lead to future pathologies in the works;
Check the actions in execution resulting from the Problema Zero study groups;
Feedback to engineering for process improvement;
Reduce technical assistance costs;
Improve the performance of buildings after delivery; and
Contribute to customer satisfaction.

We carry out operational tests, with the aim of subjecting the most important systems in the condominium to exhaustion, before handing over to users. The resource is particularly important in systems essential to building safety, such as pressurization of stairs, generators, security systems, closed circuit TV, vehicle gate opening time, etc.

It is the maintenance management platform used for condominiums. Implemented in 2020, 13 developments delivered already have a maintenance management platform contracted, assigned to the trustee and the management body during the warranty period, at Even's expense. The tool aims to:

Provide the condominium with an online platform and app to record and monitor maintenance according to the common areas manual;
Classify the degree of importance for the safety of the building of each maintenance;
Monthly signaling necessary or overdue maintenance to all those responsible; and
Make sure that any maintenance that affects the safety or health of users does not go unnoticed (firefighting system, elevators, water cleaning, sewage system, etc.).

Product Safety

The experience of over 40 years in civil construction in high-end works and our financial solidity – reflecting a responsible and efficient corporate governance, with consistent financial management, together with a mature, well-structured, and recognized business model in the market – make up the main indicators of the quality of our products.

The annual renewal of important international certifications, such as ISO 9001:2015, proves the efficiency of our management model. In the country, we have the PBQP-H:2021 certification, from the Habitat Brazilian Quality and Productivity Program, which endorses our constructive quality and the assertiveness of the search for innovation and sustainable processes.

During the construction process, we have several quality controls in place to ensure that projects are in line with our standards and, since the previous year, we have improved safety with the implementation of the above Prevention cell, which monitors all works, to ensure that the improvements developed in the Problema Zero program are correctly applied, the execution of the work is in accordance with the guidelines and technical procedures foreseen and any deviations are detected at an early stage and duly resolved.

As a result of this effort, in 2022, we had no incidents of fines, penalties or warnings for non-compliance with laws and/or voluntary codes regarding impacts on health and safety caused by products and services.

Classify the degree of importance of each maintenance for the safety of the building;

Signaling required or overdue maintenance to all responsible parties on a monthly basis; and

Avoid overlooking any maintenance that affects the safety or health of the users, such as the firefighting system, elevators, cleaning of water tanks, sewage system, etc.

Produto Fantástico

The Produto Fantástico project was born from the proposal to develop a product that could offer solution platforms for the daily problems of modern life, anticipate trends, and provide a new way of living, working and living within the enterprise itself, with all the comfort and safety.

The project focuses on seven pillars: Conception, Conceptualization, Construction Quality, Excellence Services, Safety, Convenience and Relationship. To meet all these aspirations, the developments have markets, stores, gyms and other advantages, along with the best technologies aimed at thermal, lighting, acoustic and hydro-sanitary comfort, among others.

With all these amenities, the developments become hubs for the integration of sports, work and even gastronomic areas, which add value to the development and even the surroundings. High standard projects with the Fantastic Product concept generate positive impacts, such as greater commercial development in the region, appreciation of the square meter in the regions where it is present and one of the highest profitability in the market for the customer, which also translates into good options for investors.

To make these ventures a reality, which contribute to both social and environmental aspects and well-being for the client, our internal management model allows us to define goals (financial or otherwise), measure results and evaluate processes, to guarantee a high level of satisfaction. of customers.